Privacy and security

Hakrinbank has high security requirements and therefore employs various security methods and techniques to protect your transactions and data transmitted over the Internet.

When you log into Hakrinbank Internet Banking, a secure connection is established between our computer and your Personal Computer (PC). Secure Socket Layer (SSL) is used for this secure connection. This is a security technology that ensures that all data between your computer and Hakrinbank’s computer is encrypted.

In addition, your data is protected by a personal access code, which you can change at any time. Our Internet banking server is also certified by the international independent certification agency VeriSign Inc.

The certification means that the authenticity of our website, the confidentiality and integrity of the data sent and received are guaranteed for all Hakrinbank internet banking transactions.

Furthermore, the connection to our computer is automatically disconnected (for security reasons) if you do not perform any operations for more than 15 minutes. If you wish to continue, you must log in again.

General Security Tips I.V.M Hakrinbank Internet Banking

Although Internet Banking has been made as secure as possible, we would like to draw your attention to some aspects of computer security that are beyond our control. Please read the following instructions carefully for the daily use of your Personal Computer (PC).

1. Personal verification
   • Please treat your Username and Password with care and keep them strictly confidential.
   • Hakrinbank’s policy is to never ask for PINs or other access codes, not by phone, email or letter. Never provide your access codes to third parties, even if requested.
   • If you do receive such requests in any form, do not respond, and notify us immediately!
   • Never write down your personal login codes anywhere.
   • Do not use an obvious access code such as a name or date of birth and change it regularly.
   • Never store your “Username and Password” in any form on your PC.
2. Your Personal Computer (PC)
   • Activate your firewall (under Windows XP it is free) or install one.
     Use anti-virus program on your PC. If properly configured, it can block all kinds of viruses and programs.
   • Make sure the anti-virus program is always active, even if you do not have an Internet connection.
   • Never just install any program offered to you via e-mail, a chat box, from a newsgroup or on burned CD-ROM or floppy disk.
3. Unwanted E-mails
   If you receive on your own computer unknown or unwanted E-mails with attachments (attached files), do not open them, but delete them immediately from your PC. These unknown E-mails, better known as “spam”, may contain malicious programs.
4. Hakrinbank Internet Banking
   • While logging in, please make sure that no one is watching and can intercept your “Username and Password”.
   • Make sure you are always present at the computer yourself when logged in.
   • Once such an SSL connection is initiated, a yellow-colored closed lock icon will appear in your browser.
     Verify that you have a secure connection to Hakrinbank. You can do this by double clicking on the lock icon.
     The details of the secure connection are displayed. The lock icon can be found at the bottom of your browser page:
     
   • Further, check that in your browser, in the address bar, the following address is visible: https://ib.hakrinbank.sr/………..
     
   • Never forget to close the session with Hakrinbank Internet Banking.
5. Working with Windows and Internet Browser
   • Should Windows come up with the message at login: Save password: never activate it! This makes it possible, that someone, who later uses the same PC, can access the data.
   • Regularly check if you have the latest version of your browser.
   • Always close your browser (Internet Explorer or Firefox) after use and clear the cache regularly, otherwise sensitive information may be left behind on your PC.
     You clear the cache in the following way:
     Go to Tools, Internet Options, Content tab, and under Personal Information button AutoComplete, Clear password and then ok twice to exit the screen.